A Message from Ken J. Bernsen, CEO
Greetings Capital Health Care Network Family,
The COVID-19 pandemic continues to affect the entire world, and we at Capital Health are no exception. From our residents and their families to our exceptional staff, these times have been difficult, frustrating and unprecedented. Even so, we are honored to serve seniors in Ohio and West Virginia. We take the responsibility of safeguarding those most at risk in the face of this highly contagious virus extremely seriously.
We continue to follow the guidelines set forth by the Centers for Disease Control (CDC), Centers for Medicare & Medicaid Services (CMS) and state and local officials. Every decision we have made since the emergence of this virus – and will continue to make in the coming days – has been with one thought in mind: the safety of our residents.
The continued restrictions on visitors to our communities has been difficult on everyone involved, and we do appreciate your patience. While we continue to battle this pandemic, we ask that families stay engaged with their senior loved ones. A good old-fashioned telephone call is a wonderful way to reach out, as are more technological ways like video chatting via Skype or Facetime or connecting in online meeting rooms via Zoom or Google Hangouts.
Please know that our residents are being cared for by a staff that is second to none. Our cherished “Health Care Heroes” have been tremendous in facing these challenging times with an unmatched strength of character. Their courage, resolve and compassion are on display each and every day. As you might have seen on our social media channels (Facebook, Instagram, Twitter and YouTube), they have continued to safely bring care and joy to our residents. They have gone above and beyond, and I want to personally thank each and every one of them.
Unfortunately, while we continue to implement all the precautions possible in the settings where we serve, we have had seniors impacted by the virus. We want to be as transparent as possible, and that is why we have created a dashboard that we will update frequently with information about how COVID-19 is impacting our nursing homes and assisted living communities.
Please visit our website often and feel free to reach out to us if you have concerns or questions. Contact information for our Facility Administrators and Managers is readily available. You are also welcome to contact our Values Line at 1-888-508-5285.
Continue to stay safe and may God bless you.
Ken J. Bernsen, CEO
Disclaimer: Please be aware that due to the rapidly evolving situation, recommendations regarding Coronavirus are constantly being updated as the situation changes. Capital Health Care Network is not providing medical or legal advice through this communication and shall not be liable for the action or inaction of third parties based upon the information provided.